Refund policy

Last updated: September 18, 2026

We want you to be satisfied with your purchase. This policy explains our general return, exchange, and refund process. Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded.

1. Return Window

Eligible products may generally be returned within 30 days of delivery. Requests outside this period may not be accepted unless required by applicable law.

2. Return Eligibility

• Items should be unused and in their original condition
• Original packaging should be included where reasonably possible
• Proof of purchase or order information may be required
• The return request should be made within the applicable return period

3. Non-Returnable Items

Some products may be non-returnable where identified on the product page or where permitted by law, including certain final-sale, personalized, hygiene-sensitive, or otherwise restricted items.

4. How to Start a Return

Contact us before sending anything back. Email d.iniredloc@gmail.com with your order number, the item you want to return, and the reason for the request. We will provide return instructions if the return is approved.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or the return is otherwise required to be covered by applicable law, return shipping costs may be the customer's responsibility.

6. Damaged, Defective, or Incorrect Orders

Contact us promptly if your order arrives damaged, defective, or incorrect. Please include photos and your order number where possible so we can investigate and provide an appropriate resolution.

7. Refunds

Approved refunds are normally issued to the original payment method after the returned item has been received and inspected, where inspection is required. Your bank or payment provider may require additional time to post the refund.

8. Exchanges

Exchanges may be available for eligible items subject to stock availability and the applicable return conditions.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or been shipped, cancellation may no longer be possible and the return process may apply.

10. Contact

For returns or refunds, contact d.iniredloc@gmail.com before sending a return.